The TRUSTFUL Model Based on our experience, Agilutions understands the most successful certification processes follow what we’ve come to call the TRUSTFUL model. How does your current certification program fair?
|Transparent||Process steps and milestones are well documented, allowing applicants to monitor the status of their application in real time. By allowing the applicant and certification staff to share a 360-degree view of the applicant journey, all stakeholders stay well informed and can self-serve their needs.|
|Reliable||Each application is processed the same way based on standards.|
|User Friendly||Process is intuitive with unnecessary steps. Applicants can complete process with little to no staff intervention, and track progress without contacting the organization for update.|
|Secure||Data is collected and stored in a secure manner. Sensitive data (ethics submissions, exam scores, etc.) is accessible to appropriate staff only. Discrete tracking and monitoring is essential.|
|Timely||Process does not take longer than necessary, there are no arbitrary or historic delays.|
|Fair||Process does not unduly favor a particular type of applicant. No artificial barriers to complete the process. If applicant A and applicant B answer exam questions the same, the would produce the same exam score.|
|Unbiased||Applications are reviewed on qualification alone. Reviewer decision are recorded and accountable. Process requirements are based on standards. No extraneous steps are required, or information collected. Streamlined need are clear and concise.|
|Legally Defensible||All steps and decision follow due process. Applicants have option to appeal and organization can withstand legal scrutiny and build long term value.|
Our proven TRUSTFUL approach is more than an evaluation tool, it’s the foundation on which we’ve built our technology. Understanding the essential needs of the certifying organization, while exercising an in-depth knowledge of industry standards and best practices, is the foundation on which the Abila Credentialing Engine was built. Clients look to the Credentialing Engine to:
- Provide a more transparent and seamless applicant experience,
- Better serve certification staff by understanding operational needs,
- Collect and secure meaningful data,
- Administer necessary and detailed documentation and reporting options, and
- Fulfill the unique and complex needs of individual organizations.